Privacy Policy
1. Introduction
At gutnl.com (“we,” “us,” or “our”), your privacy and the protection of your personal data are of paramount importance. We are committed to safeguarding your privacy and ensuring the responsible handling of your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, process, use, and safeguard your personal data when you interact with our website or use our services.
2. Scope of the Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through gutnl.com and related online services. For the purposes of applicable data protection laws, gutnl.com is the data controller responsible for determining the purposes and means of processing your personal information.
By using our website, engaging with our services, or submitting your data to us, you consent to the practices described herein.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a) Usage Data
Includes information about your interactions with our website, such as IP address, browser type and version, referral source, pages viewed, session time, and navigation paths. This data is used to monitor and improve performance and usability.
b) Account Data
Includes your name, email address, telephone number, and physical address supplied during account registration or checkout. This data is necessary for account management and fulfillment of services.
c) Profile Data
Includes data collected or inferred about your preferences, interests, purchase history, and behavioral patterns while using gutnl.com.
d) Communication Data
Includes records of your communication with us such as emails, live chat transcripts, support tickets, and feedback. This is maintained to improve customer support and ensure compliance.
e) Technical Data
Includes device information, operating system, unique device identifiers, browser configurations, and system settings. This is collected to optimize the website experience across various platforms and devices.
f) Transaction Data
Includes billing and payment information (e.g. payment method, transaction date) and delivery data. This supports order processing, compliance, and customer service.
g) Preference Data
Includes your consents, subscription settings, language preferences, and product interests. This helps us tailor communications and services to your needs.
4. Legal Bases for Processing
We process your personal data only when permitted by law and under the following legal bases:
– Consent: Where you have provided specific consent for a particular purpose (e.g., receiving newsletters).
– Contractual Necessity: Where processing is necessary to enter into or fulfill a contract with you, such as order fulfillment and customer support.
– Legal Obligation: Where processing is required to comply with legal or regulatory obligations.
– Legitimate Interests: Where processing is in our legitimate interests, provided they are not overridden by your rights (e.g., to enhance the user experience, maintain website security, or conduct direct marketing).
5. Your Rights
You have the following rights under applicable data protection laws:
– Right of Access – To obtain confirmation whether your personal data is being processed and access to that data.
– Right to Rectification – To request correction of incomplete or inaccurate data.
– Right to Erasure – To request deletion of personal data where it is no longer necessary.
– Right to Restrict Processing – To limit the way your data is processed under certain conditions.
– Right to Data Portability – To receive your personal data in a structured, commonly used format and transmit it to another controller.
– Right to Object – To object to processing for direct marketing or based on legitimate interests.
To exercise your rights, please contact us at [email protected]. We may require verification of your identity before processing requests.
6. Security Measures
We implement appropriate technical and organizational measures to safeguard your personal data, including:
– Encryption of data during transit and storage.
– Role-based access controls to limit internal data access.
– Regular data backups to reduce risk of loss.
– Ongoing staff training in data protection and privacy best practices.
– Secure payment and authentication mechanisms.
7. International Transfers
Where personal data is transferred outside the European Economic Area (EEA) or United States territory, we ensure adequate protection through Standard Contractual Clauses or other lawful data transfer mechanisms to comply with GDPR and CCPA requirements.
8. Data Retention
We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. General retention schedules include:
– Usage and Technical Data: up to 24 months.
– Account and Transaction Data: up to 7 years for tax and legal compliance.
– Communication and Profile Data: up to 36 months after last contact.
– Preference Data: until the withdrawal of your consent or request for deletion.
9. Cookie Policy
Our website uses cookies and similar tracking technologies, categorized as follows:
– Essential Cookies: Required for website functionality and security.
– Functional Cookies: Enhance personalization and remember choices.
– Analytics Cookies: Help us understand user behavior and improve performance.
– Performance Cookies: Measure usage and improve responsiveness of our services.
You can find more details about our use of cookies in our Cookie Notice located on gutnl.com.
10. Cookie Management & GDPR/CCPA Compliance
Upon your first visit, we present a cookie consent mechanism in accordance with GDPR requirements. You may opt in or out of non-essential cookies at any time through our Cookie Preference Center and browser settings.
California residents have the right to opt out of the “sale” of their personal data under CCPA. We do not sell your personal information for monetary compensation. To exercise opt-out rights, please contact us or use the “Do Not Sell My Personal Information” links where applicable.
11. Protection of Children’s Data
gutnl.com does not knowingly collect personal data from children under the age of 13. If we become aware that we have inadvertently received such data, we will delete it promptly and take appropriate steps to prevent further collection. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].
12. Policy Updates & User Notifications
We reserve the right to amend this Privacy Policy to reflect changes in law, technology, or business practices. Any substantial changes will be communicated via our website, and where appropriate, directly to users via email or through a notification banner.
We encourage you to periodically review this policy to remain informed about how we are protecting your data.
13. Contacting Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: [email protected]
Website: https://gutnl.com
We are committed to resolving all privacy-related matters in a timely and transparent manner and to ensuring full compliance with applicable data protection legislation.
This Privacy Policy reflects gutnl.com’s ongoing commitment to your privacy. For any additional guidance or assistance regarding your personal data, you are encouraged to reach out to us at [email protected].